FAQs

We are here to help and answer all questions as fast as possible. Expect delays on weekends and holidays where our offices are closed.If you have not seen a response from us within 24 hours on weekdays please make sure to check your spam and junk mail folders as we do reply to all questions no matter how trivial.

General

You can track in real time your order once it has been shipped. The
tracking number can be found in the order confirmation email you have
received, or in your personal account.

By creating an account, not only will you receive exclusive offers, but
it will make your experience faster too! For instance, once you have an
account, we will not ask you your address anymore.

That's really unfortunate... but we've got you covered! Simply open the login page, and click on "Forgot password". We will automatically send you an email to re-enter your password.

Yes! Just enter your email or phone number in the sign up form at the bottom of this
page, and you’ll be added to our subscription list. You’ll be sent
updates, exclusive offers, and much more.

Shipping

Mostly to US and Canada, but we can ship globally if need be.

It takes 2–7 business days to create a product and fulfill an order.
The average shipping time is 5-10 or 8-18 business days depending on product and delivery destination.

We use all major carriers, and local courier partners.

Returns

Just fill out our return order form that will walk you through the process.

We accept returns for full refund if the item is still unopened complete with all tags in it's original packaging.

Items that are not in this condition are not subject for return.
Click here to view or refund policy.